Andre Explains Where “Deleted Credits” Come from in Eaglesoft.
You’re reviewing your Day Sheet Report and notice there are Deleted Credits. What are they and how do they typically show up?
A Deleted Credits shows up because someone posted a particular Payment Type that deleted then re-entered as a different Payment Type.
Example: Sally posted a Visa Payment only to find that it was supposed to be a Check. The Visa Payment is Deleted (because there is no option to edit and change the payment type for security and auditing purposes) and a Payment by Check is entered.
This could be a sign of a larger problem.
The Deleted Transaction report is a good way to audit this activity.
DISCLAIMER:
This is a resource guide and all decisions on each dental office setup should remain the sole decision of the dentist/owner of the practice. Eaglesoft is a registered trademark of Patterson Dental Company. All other software or products mentioned are the property of their respective owners. Although Andre Shirdan was an employee of Patterson Dental, he is not associated with Eaglesoft or Patterson Dental Company or endorsed by Patterson or any other Company Mentioned in this blog.
